SHIPPING

All orders are shipped from Reines Equestrian's warehouse on the Sunshine Coast, Australia, during business hours (Monday to Friday, 9:00 AM - 5:00 PM AEST). Please note, our warehouse is closed on weekends and Australian public holidays. Orders places during these times will be dispatched on the next business day. 

 

Australian Domestic Shipping Services 

All domestic orders are shipped via Australia Post.

Service	Delivery	Cost (AUD)
AusPost Standard	2-8 Business Days	$12
AusPost Express	1-4 Business Days	$16
AusPost Express	2-8 Business Days	FREE over $150

 

International Shipping Services 

All international orders are shipped via DHL Express. 

Service	Delivery	Cost (Local Currency)
DHL Express - USA (Under 0.5kg)	4-10 Business Days	US $20
DHL Express - USA (Over 0.5kg)	4-10 Business Days	US $25
DHL Express - UK (Under 0.5kg)	4-10 Business Days	£15
DHL Express - UK (Over 0.5kg)	4-10 Business Days	£20
DHL Express - UAE (Under 0.5kg)	4-10 Business Days	AED 70
DHL Express - UAE (Over 0.5kg)	4-10 Business Days	AED 80
DHL Express - Rest Of World	4-10 Business Days	$35

 

*Please note that additional customs clearance fees may apply depending on your country, on top of this shipping charge. 

 

USA DUTIES & TAXES 

orders shipped to the USA will be subject to duties and taxes, these charges remain the responsibility of the customer and must be settled directly with the carrier after completing checkout and prior to delivery. DHL Express will reach out to customers directly with comprehensive information on how to complete payment for any applicable duties and taxes. 

If you choose to reject/ refuse delivery of your parcel, a $40.00 AUD return fee will be deducted from your refund amount. 

 

SHIPPING RETURNS

To return your product contact the Reines Equestrian customer service team - info@reinesequestrian.com  and they will provide you with the information to return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $150, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

TRACKING

You can track your order via our shipping confirmation email. If you do not receive your tracking details, please contact our team directly at info@reinesequestrian.com and our customer care team will be happy to assist. 

 

PROCESSING TIMES

For domestic orders placed before 2 pm AEST and for international orders placed before 1PM AEST, where your item is in stock, we endeavour to have these processed and shipped within the same business day.

 

CHANGING/ CANCELLING AN ORDER

We are unable to make changes to your order once it is placed. If you need to update your address, we recommend contacting the courier directly.