SHIPPING

All orders are shipped from Reines Equestrian's warehouse on the Sunshine Coast, Australia, during business hours (Monday to Friday, 9:00 AM - 5:00 PM AEST). Please note, our warehouse is closed on weekends and Australian public holidays. Orders placed during these times will be dispatched on the next business day. 

 

Australian Domestic Shipping Services 

All domestic orders are shipped via Australia Post.

Service	Delivery	Cost (AUD)
AusPost Standard	2-8 Business Days	$8
AusPost Standard Priority	2-8 Business Days	$12

 

International Shipping Services 

All international orders are shipped via Australia Post. 

Service	Delivery	Cost (AUD)
AusPost - Standard United Kingdom	4-10 Business Days	15 GBP
AusPost - Standard United Arab Emirates	4-10 Business Days	70 AED
AusPost - Standard New Zealand	4-10 Business Days	16 NZD
AusPost Standard - Rest of World Excluding USA + US Outlying Islands	4-10 Business Days	25 AUD

 

*Please note that additional customs clearance fees may apply depending on your country, on top of this shipping charge. 

 

INTERNATIONAL SHIPPING

All shipments Internationally are temporarily paused. 

SHIPPING RETURNS

To return your product contact the Reines Equestrian customer service team - info@reinesequestrian.com  and they will provide you with the information to return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $150, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

TRACKING

You can track your order via our shipping confirmation email. If you do not receive your tracking details, please contact our team directly at info@reinesequestrian.com and our customer care team will be happy to assist. 

 

PROCESSING TIMES

For domestic orders placed before 2PM AEST and for international orders placed before 1PM AEST, where your item is in stock, we endeavour to have these processed and shipped within the same business day.

 

CHANGING/ CANCELLING AN ORDER

We are unable to make changes to your order once it is placed. If you need to update your address, we recommend contacting the courier directly.